Image Image Image Image Image

© Copyright 2015 Melissa Ella Castloo | Stealing is not a form of flattery.

Scroll to Top

To Top

Portfolio

A Customer Journey A Customer Journey A Customer Journey

On 30, Dec 2012 | In | By me

A Customer Journey

I’ll take a good oddball project anyday.

Here we were tasked to construct an entire customer journey from awareness to loyalty. Collaborating with senior copywriter Chrissy Ragan and senior art director Sara Suter for the overall presentation, together we developed a comprehensive integrated marketing campaign.

Read more…

Lift the world. Lift the world. Lift the world. Lift the world. Lift the world. Lift the world.

On 09, Oct 2013 | In | By me

Lift the world.

Razoo is the crowdfunding for causes. When we launched a brand refresh coupled with new functionality, we knew the entire site experience needed an overhaul. Piece by piece we built an engaging, trustworthy and uplifting platform for both donors and fundraisers.

I was responsible for creating the working UI style guide to implement across projects ranging from homepage optimization to a National PTA campaign. I also established a marketing imagery guide surfacing UGC with authentic impact. I designed a mobile site, an email strategy, and even an Oprah ad.

My bandwidth was equal parts marketing and product. Focusing the user experience from a brand perspective allowed light, emotional touch-points to lead donors to feeling the impact of their donations. For example, we tested a donation basket as opposed to a shopping cart. With mobile, we learned to surface local organizations first and to make the most of social sharing. Post-donation emails perform better with “pat on the back” messaging.

Lean UX played an integral part of user testing. We visited with users in coffee shops and completed 5 second tests online. The product and brand are still evolving but the foundation to change the world holds strong.

 

Polkinghorn Group Architects, Inc. Polkinghorn Group Architects, Inc. Polkinghorn Group Architects, Inc. Polkinghorn Group Architects, Inc. Polkinghorn Group Architects, Inc.

On 01, Jan 2013 | In | By me

Polkinghorn Group Architects, Inc.

I was approach by the firm’s web developer to reevaluate and design an entire new site. With a team of four, we built a new framework, paired down content and worked towards the simplest functionality. Everyone was thrilled with the results, and I had a great time working one-on-one with professionals I respect.

The site’s main focus, the work section, features a quick, horizontal navigation. This allows potential clients to flip through the work without moving a cursor.

Read more…